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Linda Lockwood
NOFMA & NWFA Certified Wood Flooring Inspector
We provide in depth failure analysis for all Solid, Engineered, Site, and Factory Finished wood flooring complaints including; cupping, crowning, buckling, gaps, cracks, splits, knots, squeaks-noise, board damage, finish problems, insect infestation, and adhesive bond failures.
Wood flooring inspections require knowledge, experience and a well trained inspector to determine the cause (s) of the failure. We recommend you interview and carefully choose the most credentialed inspector for your needs; the outcome of your complaint depends on the inspector's expertise and final conclusion.
Most often inspections are commissioned by a manufacturer, distributor or retailer. The inspector's findings are the same regardless of who hires them, but they are not at liberty to discuss their findings with you, or supply you with a copy of their report. After the inspection, you will wait to hear from your retailer or installer for the outcome of your claim, this process can be time consuming and frustrating.
It is in your best interest to hire your own inspection; you take ownership of your claim, you are the only party the inspector can release their report to, and you are the only person the inspector can discuss their findings with. Owning your Inspection keeps you in control and readies you for the next step towards resolving your flooring complaint.
"Customers won’t love you if you give bad service, but your competitors will!"
Linda Lockwood possesses the highest Wood Flooring Inspection Credentials:
NOFMA, National Oak Flooring Manufacturer's Association Certified Inspector program is by far the most comprehensive and credible of any wood flooring inspector certification program that existed. Although many inspectors have completed the course, only 20 inspectors have completed certification since 2002. The NOFMA program was intense and demanding, and on average took the inspector 2 years to obtain.
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NWFA, National Wood Flooring Association developed its certification program in 1998 to recognize and promote wood flooring competence. NWFA Certified status is the industry mark of excellence and professional credibility. The NWFA currently offers the following certification programs
Wood flooring professionals who attain Certified Professional status with the NWFA are committed to keeping their skills and knowledge at peak performance, and are recognized experts within the wood flooring industry.
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Customer Testimonial
7/16/09
Hi Linda
As of last week, I had all the floors in my apartment replaced by a great
installer, Paul Flynn. I wanted to thank you. I was able to begin my serious arguments and negotiations because of you and your report. It was nice working with you and if I ever need an inspector again, you'd be the first I'd call.
Second, I just want you to know that I have continued to make referrals to
you throughout this building. I have spoke about you on our community Google site, spoke about you at community meeting, and have met with numerous people
and encouraged them to use you because not only do you a good job but because it is the necessary first step in resolving this flooring issue in our community.
Recently I spoke with Diane H. and I was happy to hear hat you have another group of apartments to inspect tomorrow. Again, if you'd like, I will continue making referrals to you.
Hope to speak with you soon
Michele Delli Santi
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